1. Controller
frelzoria.com, PE, Business Center Gulliver, 1 Sportyvna Square, Kyiv, 01001, Ukraine. Email: contact@frelzoria.com. Phone: +380 967 326 2431. Managing Director: Robert Roth.
2. Data collected
Name, email, phone, booking and travel details, messages, IP address, device and browser data, and cookie data. We collect data you submit and data generated by your use of the site.
3. Purposes and legal bases
We use data to answer enquiries, process bookings, perform distance contracts, meet legal duties, prevent fraud, and improve the site. Bases: consent, contract performance and legal obligations under Law of Ukraine No. 2297-VI 'On Protection of Personal Data', Law of Ukraine No. 675-VIII 'On Electronic Commerce' and Law of Ukraine No. 1023-XII 'On Protection of Consumer Rights'.
4. Cookies and consent
Essential cookies keep the site working. Non-essential cookies and similar tools are used only with your consent, which you may withdraw at any time via cookie settings.
5. Sharing and transfers
We share data with hosting, payment, communication and travel providers acting on our instructions, and with authorities where law requires. We do not sell personal data. Cross-border transfers are protected by applicable safeguards.
6. Retention and security
We keep data only as long as needed for the purposes above, contractual and legal records, and disputes. We apply technical and organisational measures against unauthorised access, loss or alteration.
7. Your rights
You may request access, rectification, erasure, restriction, objection and portability where applicable, withdraw consent, and complain to the Ukrainian Parliament Commissioner for Human Rights. Contact contact@frelzoria.com to exercise your rights.
8. Updates
We may update this policy; the current version is published here. Material changes are notified where required.